Our Interactive Voice Response (IVR) service is a system for automatically processing large volumes of calls.

This system is currently used by major, internationally renowned companies to improve their customer service departments and dramatically cut costs.

The following are just some of our system's main features:

• Handles multiple calls simultaneously.
• Answers calls immediately.
• Rapid access to whatever information the client requires.
• Access to personalised and/or confidential information by means of security codes.
• Reduces wait and response times.
• Enables better deployment of agents to services where they can offer added value.
• Full, real-time statistical monitoring.
• Automates processes and generates reports.
• Balances workload.
• Provides a permanent automated service.

Among the many advantages of the Monsan IVR service are increased customer satisfaction, increased productivity in customer service departments and a notable reduction in costs. With the Monsan IVR service, your clients will enjoy personalised round-the-clock service, 365 days a year.

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