Several Monsan applications were designed to aid in the implementation of 3G technology at call centres. To this end, there are currently three options: one based on a Web interface and two based on Windows applications (a version for large call centres and a more stripped-down version for smaller operations). When contracting this service, the client is offered the application that best suits its needs and is provided with guidance at all times.

As for the specific features, we offer a wide range of possibilities:

• Intelligent queue management
• Possibility of showing videos while the video call is being transferred to the agent
• Transfer of calls between agents
• Agent profiles based on different criteria
• Real-time statistics

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