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The platform Monsan uses to offer its 3G services is constantly being upgraded and expanded in order to supply the latest technology in the simplest, most practical way. It is therefore impossible to describe a specific architecture; instead, we prefer to show you the simplicity and transparency with which Monsan offers its 3G services.
The diagram below shows the path followed by a video call.
Users see only the two ends of the communication: themselves and the teleoperator. Everything in between is transparent.
In contrast, call centres need only worry about one communication point. With Monsan’s software, all you need is an Internet connection and a webcam. How exactly the call is received and sent is transparent.
Because it has its own platform compliant with both 3G and analogue (current voice system) technology, Monsan is able to develop its own services and content, thereby bypassing the need for third parties and providing faster, more customised solutions.
Choosing Monsan is choosing a simple, transparent system that grows better every day.
Technical capabilities
Some of our platform’s most attractive features include:
- Call recording
- Connection to external cameras via RTSP (e.g., video surveillance)
- Multi-conferencing
- Real-time generation of menus
- Video playing
- Modules for the management and integration of call centres.
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